Archive for July, 2008
Resumé - Writer & Editor
Ted Greenberg
(for more contact details, see .pdf)
www.tedgreenberg.wordpress.com
tedgreenberg07(AT)gmail(DOT)com
OBJECTIVE: Writer/Editor
PROFILE:
Dedicated professional with diverse writing, editing and general business skills. Comfortable working with management, staff, and clients. Life-learner interested in developing and applying new skills. Intermediate level Spanish language proficiency. Technical skills include Apple OS/X and Windows, Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Photoshop, and others. Comptia A+ hardware certified.
WRITING – EDITING
• Interviewed subjects and wrote articles and student/alumni profiles for Rollins Hamilton Holt college newsletter and website.
• Edited and published bi-weekly newsletter “The RAFT” for agency intranet and limited hard-copy distribution.
• Developed cohesive group of six reporters to provide effective communication between agency teams. Generated ideas and created enthusiasm for various subjects to spark writers’ imaginations.
• Wrote informative and entertaining articles to keep staff abreast of other teams’ events and to help relieve the stress of a demanding job.
• Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.
CUSTOMER SERVICE - TEACHING – TRAINING
• Tutored college students in academic and creative writing skills in one-on-one setting in campus writing center
• Developed training programs on improving customer service for call center agents.
• Delivered customer service and “how-to” presentations to groups of up to 30 participants.
• Created supporting course material and handouts to increase learning effectiveness.
• Managed class rosters and attendance schedules.
• Trained clients and peers in the administration and programming of telecommunications, Automatic Call Distribution, and computer systems.
• Developed lesson plans and taught adults as adjunct college instructor.
• Served as volunteer classroom teacher and Youth Group assistant for over ten years in church based setting. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
• Volunteered as assistant with Cub- and Boy Scouts setting for over ten years. Participated in numerous camping trips and fund-raising and service projects.
WORK HISTORY
International Academy of Design Technology, Orlando, Florida
Adjunct Instructor January 2008 - present
Kelly Educational Staffing, Orlando, Florida
Substitute Teacher October 2007 - present
Rollins College, Winter Park, Florida January 2007 – May 2007
Writing Consultant (Spring Semester 2007)
Hamilton Holt School Assistant (Spring Semester 2007)
Florida Agency for Workforce Innovation, Orlando, Florida 2001 - 2006
Telecommunications Systems Consultant
Inter-Tel Technologies, Inc., Longwood, Florida 1989 - 2001
Sr. Telecommunications Technician
Don Asher & Associates; Coldwell-Banker, Orlando, Florida 1988 - 1989
Realtor-Associate
RELATED VOLUNTEER WORK
Orlando Community Church, Orlando, Florida 1993 - 2006
Youth Group Assistant (2000 – 2006)
Sunday School Teacher (1993 – 1999)
Cub Scouts, BSA Troops 48 & 24, Orlando, Florida 1995 - 2005
Scout Parent
EDUCATION
Rollins College, Winter Park, Florida
Bachelor of Arts: English major, Writing minor May 2007
Belhaven College, Maitland, Florida
Associate of Arts December 2004
Resumé — Educator
Tedgreenberg07(AT)gmail(DOT)com
(for more contact info, see .pdf file)
Dedicated professional teacher and trainer; fresh experience developing lesson plans and teaching general education classes to college students and substitute teaching for Orange County Schools; years spent developing and presenting training programs for technical and customer service related needs in diverse business settings; and years of experience volunteering with children and youth in academic, church, and Boy Scout activities; intermediate/conversational level of Spanish language proficiency.
OBJECTIVE: English/language arts teaching position
TRAINING, TEACHING, AND CUSTOMER SERVICE
• Developed lesson plans per college syllabus (e.g. English Composition II); instructed students, graded exams and papers.
• Managed students in elementary, middle, and high school classroom settings as substitute teacher; followed provided lesson plans (occasionally provided activities).
• Helped individual college students improve their academic and creative writing skills.
• Developed training programs (e.g. “Delivering Excellent Customer Service); delivered presentations to groups of 30 participants; created supporting documentation for attendees; created schedule and reported results to management.
• Trained clients and coworkers one-on-one in administration and programming of telecommunications, Automatic Call Distribution (ACD), and computer systems.
• Configured training facilities; set up computers and projection equipment.
• Provided desktop computer support, printer maintenance and telecommunications adds/moves/changes for 140 staff.
• Taught Sunday school and worked as Youth Group assistant for over ten years: developed age-appropriate curriculum for children K-5; helped guide youth grades 6-12 in morals-building activities.
• Volunteered/helped lead Cub Scouts and Boy Scouts as parent assistant for over ten years; helped Den and Troop leaders working with scouts on numerous camping trips, fund-raisers, and service projects.
WRITING AND EDITING
• Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution; coordinated requirements with management.
• Developed cohesive group of six reporters to provide effective inter-team communication. Managed group; acted as catalyst, generating ideas and creating enthusiasm for various article ideas.
• Wrote articles to inform staff of team events and provide relief from job stress.
• Expanded newsletter from two to four pages; delegated responsibility to reporters to provide material for additional space.
FACILITIES MANAGEMENT
• Successfully orchestrated several office reconfigurations affecting all personnel, coordinating contractors, movers, and 140+ staff to allow for building improvements and furniture installation while maintaining full workforce on call center phones.
• Solicited and evaluated bids; purchased furniture and chairs to equip 150 workstations, training rooms, and break room.
• Prepared statistical reports (e.g. incoming calls per queue, proposed quarterly expenses) for management analysis.
• Acted as liaison to landlord for day-to-day facilities issues.
TELECOMMUNICATIONS AND COMPUTER SUPPORT
• Installed, configured, upgraded, and repaired computer and telecommunications systems and software; Windows XP, MS Office (Outlook, Word, Excel, Publisher), and Adobe Photoshop.
• Installed/programmed/repaired telecommunications, voice-mail, and Automatic Call Distribution systems for multiple business locations; ordered and tested telephone lines, including T-1, POTs, VoIP.
WORK HISTORY
Adjunct Instructor, Orlando, Florida
International Academy of Design Technology January 2008 - present
Substitute Teacher, Orlando, Florida
Kelly Educational Staffing October 2007 - present
Writing Consultant, Winter Park, Florida
Rollins College – Writing Center at TJ’s January 2007 – December 2007
Telecommunications Systems Consultant, Orlando, Florida
Florida Agency for Workforce Innovation 2001 - 2006
Sr. Telecommunications Technician, Longwood, Florida
Inter-Tel Technologies, Inc. 1989 – 2001
Realtor-Associate, Orlando, Florida
Don Asher & Associates; Coldwell-Banker 1988 - 1989
Facilities & Administration Manager, Longwood, Florida
Baxter Healthcare Corporation 1983 - 1988
VOLUNTEER WORK HISTORY
Sunday School Teacher, Orlando, Florida
Orlando Community Church 1993 – 1999
Youth Group Assistant, Orlando, Florida
Orlando Community Church 2000 – 2006
Scout Parent-Volunteer, Orlando, Florida
Cub Scouts; BSA Troop 48 and Troop 24 1995 – 2005
EDUCATION
Rollins College, Winter Park, Florida
Bachelor of Arts, English, Writing Minor May 2007
Belhaven College, Maitland, Florida
Associate of Arts December 2004
