Resumé — Educator
Tedgreenberg07(AT)gmail(DOT)com
(for more contact info, see .pdf file)
Dedicated professional teacher and trainer; fresh experience developing lesson plans and teaching general education classes to college students and substitute teaching for Orange County Schools; years spent developing and presenting training programs for technical and customer service related needs in diverse business settings; and years of experience volunteering with children and youth in academic, church, and Boy Scout activities; intermediate/conversational level of Spanish language proficiency.
OBJECTIVE: English/language arts teaching position
TRAINING, TEACHING, AND CUSTOMER SERVICE
• Developed lesson plans per college syllabus (e.g. English Composition II); instructed students, graded exams and papers.
• Managed students in elementary, middle, and high school classroom settings as substitute teacher; followed provided lesson plans (occasionally provided activities).
• Helped individual college students improve their academic and creative writing skills.
• Developed training programs (e.g. “Delivering Excellent Customer Service); delivered presentations to groups of 30 participants; created supporting documentation for attendees; created schedule and reported results to management.
• Trained clients and coworkers one-on-one in administration and programming of telecommunications, Automatic Call Distribution (ACD), and computer systems.
• Configured training facilities; set up computers and projection equipment.
• Provided desktop computer support, printer maintenance and telecommunications adds/moves/changes for 140 staff.
• Taught Sunday school and worked as Youth Group assistant for over ten years: developed age-appropriate curriculum for children K-5; helped guide youth grades 6-12 in morals-building activities.
• Volunteered/helped lead Cub Scouts and Boy Scouts as parent assistant for over ten years; helped Den and Troop leaders working with scouts on numerous camping trips, fund-raisers, and service projects.
WRITING AND EDITING
• Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution; coordinated requirements with management.
• Developed cohesive group of six reporters to provide effective inter-team communication. Managed group; acted as catalyst, generating ideas and creating enthusiasm for various article ideas.
• Wrote articles to inform staff of team events and provide relief from job stress.
• Expanded newsletter from two to four pages; delegated responsibility to reporters to provide material for additional space.
FACILITIES MANAGEMENT
• Successfully orchestrated several office reconfigurations affecting all personnel, coordinating contractors, movers, and 140+ staff to allow for building improvements and furniture installation while maintaining full workforce on call center phones.
• Solicited and evaluated bids; purchased furniture and chairs to equip 150 workstations, training rooms, and break room.
• Prepared statistical reports (e.g. incoming calls per queue, proposed quarterly expenses) for management analysis.
• Acted as liaison to landlord for day-to-day facilities issues.
TELECOMMUNICATIONS AND COMPUTER SUPPORT
• Installed, configured, upgraded, and repaired computer and telecommunications systems and software; Windows XP, MS Office (Outlook, Word, Excel, Publisher), and Adobe Photoshop.
• Installed/programmed/repaired telecommunications, voice-mail, and Automatic Call Distribution systems for multiple business locations; ordered and tested telephone lines, including T-1, POTs, VoIP.
WORK HISTORY
Adjunct Instructor, Orlando, Florida
International Academy of Design Technology January 2008 - present
Substitute Teacher, Orlando, Florida
Kelly Educational Staffing October 2007 - present
Writing Consultant, Winter Park, Florida
Rollins College – Writing Center at TJ’s January 2007 – December 2007
Telecommunications Systems Consultant, Orlando, Florida
Florida Agency for Workforce Innovation 2001 - 2006
Sr. Telecommunications Technician, Longwood, Florida
Inter-Tel Technologies, Inc. 1989 – 2001
Realtor-Associate, Orlando, Florida
Don Asher & Associates; Coldwell-Banker 1988 - 1989
Facilities & Administration Manager, Longwood, Florida
Baxter Healthcare Corporation 1983 - 1988
VOLUNTEER WORK HISTORY
Sunday School Teacher, Orlando, Florida
Orlando Community Church 1993 – 1999
Youth Group Assistant, Orlando, Florida
Orlando Community Church 2000 – 2006
Scout Parent-Volunteer, Orlando, Florida
Cub Scouts; BSA Troop 48 and Troop 24 1995 – 2005
EDUCATION
Rollins College, Winter Park, Florida
Bachelor of Arts, English, Writing Minor May 2007
Belhaven College, Maitland, Florida
Associate of Arts December 2004
