Ted Greenberg
tedgreenberg07(at)gmail(dot)com(replace words with symbols)
Orlando, Florida
OBJECTIVE: Trainer or Language Arts Teacher
PROFILE
Dedicated professional teacher and trainer; recent experience developing lesson plans and teaching general education classes to college students and substitute teaching for Orange County Schools; years spent developing and presenting training programs for technical and customer service related needs in diverse business settings; and years of experience volunteering with children and youth in academic, church, and Boy Scout activities; intermediate/conversational level of Spanish language proficiency.
EXPERIENCE
Adjunct Instructor 1/2008 – present
International Academy of Design Technology Orlando, Florida
Develop lesson plans from materials and standardized syllabi; communicate expectations to students and measure learning through discussion and assessments, both in classroom and via computer portal.
Substitute Teacher 10/2007 – present
Kelly Educational Staffing/Orange County Public Schools Orlando, Florida
Present prepared lesson plans to students; manage classroom; communicate with teachers and school administrators.
Writing Consultant (part-time) 1/2007 – 12/2008
Rollins College Writing Center Winter Park, Florida
Tutored college students individually to improve writing skills in various subject areas.
Telecommunications Systems Consultant 10/2001 – 8/2006
Agency for Workforce Innovation Orlando, Florida
Developed training programs on improving customer service including MS Powerpoint slideshows and handouts; presented to groups of 30 call center agents per session; managed class rosters and attendance schedules; gave feedback to management.
Internally published division’s twice-monthly newsletter (e-version on company intranet and limited hard copy) to provide inter-team communication; directed 5-7 reporters; edited, wrote articles, performed layout using Microsoft Publisher, and led idea sessions; expanded newsletter from two-page to four-page format; delegated responsibility for word-count and quality to reporters.
Accepted facilities responsibilities within first year; created floor plans using pen/paper and MS Visio; scheduled and implemented physical reorganization of people, furniture and equipment, including two distinct major space reconfigurations affecting approximately 140 staff: first for section-by-section office build-outs, and second for team-by-team furniture installations; communicated with landlord and contractors for above changes and typical facility issues (HVAC, lighting, painting, etc.)
Evaluated and purchased 150-workstation furniture systems; interviewed vendors, evaluated products, compared bids, and entered information in state’s My Florida Marketplace purchasing system; set up leasing accounts for copiers; assisted with office supply purchases.
Performed computer desktop troubleshooting and problem resolution and software installation in Windows XP environment; worked with network administrator to upgrade software on all computers.
Performed adds/moves/changes to 100+ telephone lines (copper and digital T1) and 150+ stations of call center telecommunications systems (Inter-Tel Axxess v.6, Interactive Intelligence Call Processor, hybrid/digital/analog, VoIP); created Call Center statistical reports and spreadsheets for management; maintained inventory of telephone lines and equipment including ongoing headset needs.
Sr. Telecommunications Technician 10/1989 – 9/2001
Inter-Tel Technologies, Inc. Longwood, Florida
Designed, programmed, implemented, and repaired telephone systems, including unified messaging, computer-telephony integration (CTI), voice over Internet protocol (VoIP).
Trained customers in systems administration; trained coworkers in setup, installation, and programming; wrote procedures for above training sessions.
Realtor-Associate 5/1988 – 9/1989 Real Estate Sales (Don Asher & Assoc., Coldwell Banker) Orlando, Florida
Assisted buyers and sellers in home purchases and sales through market analysis, advertising, contract negotiations, aesthetic preparation of properties, financial qualifying and decision-making.
Manager, Facilities and Administration 9/1983 – 5/1988
Baxter Healthcare Corporation Longwood, Florida
Planned and implemented consolidation moves for 400+ staff from multiple office suites into 87,000 SF office complex.
Evaluated, recommended, and maintained 600-station telephone system and associated lines (copper, T1)
Managed mail/copy center, telephone reception departments (11 staff) and budget.
Coordinated building changes, repairs, maintenance, and security services.
EDUCATION
Rollins College Bachelor of Arts 1/2005 – 5/2007
Winter Park, Florida English major, writing minor
Belhaven College Associate of Arts 9/2003 – 11/2004
Maitland, Florida
RELATED VOLUNTEER WORK
Sunday School Teacher, Youth Group Assistant 1993 – 2006
Orlando Community Church Orlando, Florida
Served as volunteer classroom teacher and Youth Group assistant for over ten years in church based setting. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
Scout Parent 1995 – 2005
Cub Scouts, BSA Troops 48 & 24 Orlando, Florida
Volunteered as assistant with Cub- and Boy Scouts setting for over ten years. Helped with camping trips and fund-raising and service projects.
