tedgreenberg07(at)gmail(dot)com(replace words with symbols)

Orlando, Florida

Seeking: Technical Customer Service position

Summary

Dedicated professional with solid customer service skills; innovative and enthusiastic trainer; extensive telecommunications, computer hardware and software support experience. Able to prioritize multiple projects, work effectively under pressure, and build rapport with senior leaders, clients, and peers.  Seek to learn and apply new skills and ferret out opportunities for development. Technical skills include VoIP, Inter-Tel Axxess 6.0, Interactive Intelligence, CCS and Taske ACD Programming, Windows XP Network administration; Microsoft Office 2003/2004 (Word, Excel, PowerPoint, Outlook), Publisher, Adobe Photoshop, Illustrator; Comptia A+ certified.

Customer Service/Training

•    Provided desktop computer support, printer maintenance and telecommunications for 140 call center staff.
•    Trained clients and coworkers on administration and programming of telecommunications/ACD/computer systems.
•    Developed and presented training programs (e.g. Delivering Excellent Customer Service, Telephone/voice mail operations) to multiple groups of up to 30 participants.
•    Configured training facilities and set up computer equipment as needed for other presenters.
•
Telecommunications/Computer Services

•    Extensive experience in telecommunications, voice-mail, and Automatic Call Distribution systems; programmed Inter-Tel Axxess systems and coordinated with customer databases to provide “screen-pops” of caller information
•    Ordered, tested, and maintained telephone lines (POTS, T-1, VoIP).
•    Programmed and implemented necessary telecommunications system changes for multiple locations.
•    Performed periodic computer software and hardware upgrades.

Facilities Management

•    Successfully orchestrated two separate office reconfigurations affecting all personnel, coordinating contractors, movers, and 140 staff to allow for building improvements and furniture installation while maintaining full workforce on call center phones.
•    Solicited and evaluated bids and purchased furniture and chairs to equip 150 workstations, training rooms, and break room.
•    Prepared statistical reports (e.g. incoming calls per queue, proposed quarterly expenses) for management analysis.
•    Acted as liaison to landlord for day-to-day facilities issues.

Writing and Editing

•    Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution.
•    Developed cohesive group of six reporters to provide effective inter-team communication. Acted as group catalyst by generating ideas and creating enthusiasm for various subjects.
•    Wrote articles to keep staff abreast of other teams’ events and to provide them some relief from the stress of an emotionally demanding job.
•    Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.

Work History
Adjunct Instructor, Orlando, Florida
International Academy of Design Technology                 January 2008 – present

Substitute Teacher, Orlando, Florida
Kelly Educational Staffing                             October 2007 – present

Writing Consultant, Winter Park, Florida
Rollins College – Writing Center at TJ’s                 January 2007 – December 2007

Telecommunications Systems Consultant, Orlando, Florida
Florida Agency for Workforce Innovation                                                 2001 – 2006

Sr. Telecommunications Technician, Longwood, Florida
Inter-Tel Technologies, Inc.                                                              1989 – 2001

Realtor-Associate, Orlando, Florida
Don Asher & Associates; Coldwell-Banker                                   1988 – 1989

Facilities & Administration Manager, Longwood, Florida
Baxter Healthcare Corporation                                                                     1983 – 1988
Education
Rollins College, Winter Park, Florida
Bachelor of Arts in English, Minor in Writing                    May, 2007

Belhaven College, Maitland, Florida
Associate of Arts                                     2004

tedgreenberg07(at)gmail(dot)com(replace words with symbols)

Orlando, Florida

SEEKING: Facilities Management position

SUMMARY

Dedicated professional with over ten years space planning, office reconfiguration, and furniture systems evaluation experience; solid customer service skills, innovative and enthusiastic trainer. Able to organize, prioritize, and track multiple projects, work effectively under pressure, and build rapport with senior leaders, clients, and peers.  Actively seek to learn and apply new skills and ferret out opportunities for career development. Technical skills include: Microsoft Excel, PowerPoint, Word, Outlook, Publisher, Adobe Photoshop; Comptia A+ certified; VoIP, Inter-Tel Axxess v.6.0, Interactive Intelligence, Call Center Suite, and Taske ACD Programming. Intermediate-level Spanish language proficiency.

FACILITIES MANAGEMENT

•    Successfully orchestrated two separate office reconfigurations affecting all personnel, coordinating contractors, movers, and 140 staff to allow for building improvements and furniture installation while maintaining full workforce on call center phones.
•    Solicited and evaluated bids and purchased furniture and chairs to equip 150 workstations, training rooms, and break room.
•    Prepared statistical reports (e.g. incoming calls per queue, proposed quarterly expenses) for management analysis.
•    Acted as liaison to landlord for day-to-day facilities issues.

TELECOMMUNICATIONS/COMPUTER SERVICES

•    Extensive experience in telecommunications, voice-mail, and Automatic Call Distribution systems; programmed Inter-Tel Axxess systems and coordinated with customer databases to provide “screen-pops” of caller information
•    Ordered, tested, and maintained telephone lines (POTS, T-1, VoIP).
•    Programmed and implemented necessary telecommunications system changes for multiple locations.
•    Performed periodic computer software and hardware upgrades.

CUSTOMER SERVICE/TRAINING

•    Provided desktop computer support, printer maintenance and telecommunications for 140 staff.
•    Trained clients and coworkers on administration and programming of telecommunications/ACD/computer systems.
•    Developed and presented training programs (e.g. Delivering Excellent Customer Service, Telephone/voice mail operations) to multiple groups of up to 30 participants.
•    Configured training facilities and set up computer equipment as needed.

WRITING AND EDITING

•    Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution.
•    Developed cohesive group of six reporters to provide effective inter-team communication. Acted as group catalyst by generating ideas and creating enthusiasm for various subjects.
•    Wrote articles to keep staff abreast of other teams’ events and to provide them some relief from the stress of an emotionally demanding job.
•    Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.

WORK HISTORY

Adjunct Instructor, Orlando, Florida
International Academy of Design Technology                 January 2008 – present

Substitute Teacher, Orlando, Florida
Kelly Educational Staffing                             October 2007 – present

Writing Consultant, Winter Park, Florida
Rollins College – Writing Center at TJ’s                 January 2007 – December 2007

Telecommunications Systems Consultant, Orlando, Florida
Florida Agency for Workforce Innovation                                                 2001 – 2006

Sr. Telecommunications Technician, Longwood, Florida
Inter-Tel Technologies, Inc.                                                              1989 – 2001

Realtor-Associate, Orlando, Florida
Don Asher & Associates; Coldwell-Banker                                   1988 – 1989

Facilities & Administration Manager, Longwood, Florida
Baxter Healthcare Corporation                                                                     1983 – 1988

EDUCATION

Rollins College, Winter Park, Florida
Bachelor of Arts in English, Minor in Writing                        May, 2007

Belhaven College, Maitland, Florida
Associate of Arts                                     2004

tedgreenberg07(at)gmail(dot)com(replace words with symbols)

Orlando, Florida

OBJECTIVE: Writer or editor

PROFILE:

Dedicated professional with diverse writing, editing and general business skills. Comfortable working with management, staff, and clients.  Life-learner interested in developing and applying new skills. Intermediate level Spanish-language proficiency. Technical skills include Apple OS/X and Windows, Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Photoshop, and others. Comptia A+ hardware certified.

WRITING – EDITING

•    Interviewed subjects and wrote articles and student/alumni profiles for Rollins Hamilton Holt college newsletter and website.
•    Edited and published bi-weekly newsletter, “The RAFT,” for agency intranet and limited hard-copy distribution.
•    Developed cohesive group of six reporters to provide effective communication between agency teams. Generated ideas and created enthusiasm for various topics to spark writers’ imaginations.
•    Wrote informative and entertaining articles to keep staff abreast of other teams’ events and to help relieve the stress of a demanding job (e.g. during hurricane overtime shifts).
•    Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.

TEACHING – TRAINING – CUSTOMER SERVICE

•    Developed lesson plans and taught college students general education subjects, primarily English Composition I & II.
•    Taught and tutored college students in academic and creative writing skills.
•    Developed training programs on improving customer service for call center agents.
•    Delivered customer service and “how-to” presentations to groups of up to 30 participants.
•    Created supporting course material and handouts to increase learning effectiveness.
•    Managed class rosters and attendance schedules.
•    Trained clients and peers in the administration and programming of telecommunications, Automatic Call Distribution, and computer systems.
•    Served as volunteer classroom teacher and youth group assistant for over ten years. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
•    Volunteered as assistant with Cub- and Boy Scouts setting for over ten years. Participated in numerous camping trips and fund-raising and service projects.

WORK HISTORY

International Academy of Design Technology, Orlando, Florida
Adjunct Instructor                           January 2008 – present

Kelly Educational Staffing, Orlando, Florida
Substitute Teacher                                                       October 2007 – present

Rollins College, Winter Park, Florida                           January 2007 – May 2007
Writing Consultant (part-time)
Hamilton Holt School Assistant (Spring Semester 2007)

Florida Agency for Workforce Innovation, Orlando, Florida                 2001 – 2006
Telecommunications Systems Consultant

Inter-Tel Technologies, Inc., Longwood, Florida                                        1989 – 2001
Sr. Telecommunications Technician

Don Asher & Associates; Coldwell-Banker, Orlando, Florida                     1988 – 1989
Realtor-Associate

RELATED VOLUNTEER WORK

Orlando Community Church, Orlando, Florida                   1993 – 2006
Youth Group Assistant (2000 – 2006)
Sunday School Teacher (1993 – 1999)

Cub Scouts, BSA Troops 48 & 24, Orlando, Florida                                       1995 – 2005
Scout Parent

EDUCATION

Rollins College, Winter Park, Florida
Bachelor of Arts: English major, Writing minor                     May 2007

Belhaven College, Maitland, Florida
Associate of Arts                                    December 2004

tedgreenberg07(at)gmail(dot)com(replace words with symbols)

Orlando, Florida
OBJECTIVE: Trainer or Language Arts Teacher

PROFILE
Dedicated professional teacher and trainer; recent experience developing lesson plans and teaching general education classes to college students and substitute teaching for Orange County Schools; years spent developing and presenting training programs for technical and customer service related needs in diverse business settings; and years of experience volunteering with children and youth in academic, church, and Boy Scout activities; intermediate/conversational level of Spanish language proficiency.

EXPERIENCE
Adjunct Instructor                                   1/2008 – present
International Academy of Design Technology                    Orlando, Florida
Develop lesson plans from materials and standardized syllabi; communicate expectations to students and measure learning through discussion and assessments, both in classroom and via computer portal.

Substitute Teacher                                10/2007 – present
Kelly Educational Staffing/Orange County Public Schools           Orlando, Florida
Present prepared lesson plans to students; manage classroom; communicate with teachers and school administrators.

Writing Consultant    (part-time)                        1/2007 – 12/2008
Rollins College Writing Center                           Winter Park, Florida
Tutored college students individually to improve writing skills in various subject areas.

Telecommunications Systems Consultant                  10/2001 – 8/2006
Agency for Workforce Innovation                           Orlando, Florida
Developed training programs on improving customer service including MS Powerpoint slideshows and handouts; presented to groups of 30 call center agents per session; managed class rosters and attendance schedules; gave feedback to management.
Internally published division’s twice-monthly newsletter (e-version on company intranet and limited hard copy) to provide inter-team communication; directed 5-7 reporters; edited, wrote articles, performed layout using Microsoft Publisher, and led idea sessions; expanded newsletter from two-page to four-page format; delegated responsibility for word-count and quality to reporters.
Accepted facilities responsibilities within first year; created floor plans using pen/paper and MS Visio; scheduled and implemented physical reorganization of people, furniture and equipment, including two distinct major space reconfigurations affecting approximately 140 staff: first for section-by-section office build-outs, and second for team-by-team furniture installations; communicated with landlord and contractors for above changes and typical facility issues (HVAC, lighting, painting, etc.)
Evaluated and purchased 150-workstation furniture systems; interviewed vendors, evaluated products, compared bids, and entered information in state’s My Florida Marketplace purchasing system; set up leasing accounts for copiers; assisted with office supply purchases.
Performed computer desktop troubleshooting and problem resolution and software installation in Windows XP environment; worked with network administrator to upgrade software on all computers.
Performed adds/moves/changes to 100+ telephone lines (copper and digital T1) and 150+ stations of call center telecommunications systems (Inter-Tel Axxess v.6, Interactive Intelligence Call Processor, hybrid/digital/analog, VoIP); created Call Center statistical reports and spreadsheets for management; maintained inventory of telephone lines and equipment including ongoing headset needs.

Sr. Telecommunications Technician                         10/1989 – 9/2001
Inter-Tel Technologies, Inc.                                     Longwood, Florida
Designed, programmed, implemented, and repaired telephone systems, including unified messaging, computer-telephony integration (CTI), voice over Internet protocol (VoIP).
Trained customers in systems administration; trained coworkers in setup, installation, and programming; wrote procedures for above training sessions.

Realtor-Associate                                       5/1988 – 9/1989 Real Estate Sales (Don Asher & Assoc., Coldwell Banker)             Orlando, Florida
Assisted buyers and sellers in home purchases and sales through market analysis, advertising, contract negotiations, aesthetic preparation of properties, financial qualifying and decision-making.

Manager, Facilities and Administration                                      9/1983 – 5/1988
Baxter Healthcare Corporation                         Longwood, Florida
Planned and implemented consolidation moves for 400+ staff from multiple office suites into 87,000 SF office complex.
Evaluated, recommended, and maintained 600-station telephone system and associated lines (copper, T1)
Managed mail/copy center, telephone reception departments (11 staff) and budget.
Coordinated building changes, repairs, maintenance, and security services.

EDUCATION
Rollins College          Bachelor of Arts                      1/2005 – 5/2007
Winter Park, Florida        English major, writing minor

Belhaven College         Associate of Arts                   9/2003 – 11/2004
Maitland, Florida

RELATED VOLUNTEER WORK
Sunday School Teacher, Youth Group Assistant                   1993 – 2006
Orlando Community Church                             Orlando, Florida
Served as volunteer classroom teacher and Youth Group assistant for over ten years in church based setting. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.

Scout Parent                                        1995 – 2005
Cub Scouts, BSA Troops 48 & 24                               Orlando, Florida
Volunteered as assistant with Cub- and Boy Scouts setting for over ten years. Helped with camping trips and fund-raising and service projects.

Watch your paddle blade disappear beneath the tannin-rich waters darkened by countless millions of leaves as you drift down this well-kept low-country secret: the Edisto River.  Enjoy a relaxing experience with nightly camping on white-sand beaches.
Birds and other wildlife abound, as does the famed redbreast sunfish and hundreds of other aquatic species. Ya’ll kick back and stay awhile.

**a Greg Pflug Adventures in Florida – Sierra Club blurb for the Edisto River trip**

A map of the Edisto River

February 2007

Desiree Traylor chose to attend the Hamilton Holt School because of Fred Rogers, Rollins alum and star of the world-famous children’s television program “Mr. Rogers’ Neighborhood.” In her childhood home in Cleveland, Ohio the familiar words “Would you be my neighbor?” welcomed the young Desiree as she watched television with her brothers.

“I admired his style of teaching and those cardigan sweaters,” Traylor said. “Once I found out he attended Rollins, I wanted to be part of the Rollins community.”

An Organizational Communication major, Traylor believes communication is a vital part of our lives. “I would recommend that everyone enroll in at least two … communication courses… with the “Listening” course being one. Facilitated by Rick Bommelje, “Listening” gives students the necessary tools to increase their ability to listen to others and to become aware of their listening patterns.

“Listening is something we all do 90 percent of our day, therefore we should become more proficient in not just the verbal cues but the non-verbal as well.” Leadership is another area of interest to Traylor. “I have gained the necessary skills through my educational journey at Rollins to lead and educate those I come into contact with through verbal and non-verbal communication skills,” Traylor said. Leadership is “to not only be responsible for the works of those you lead, but to be responsible for your own actions – to mentor, coach, and sometimes lead from behind.”

After receiving her bachelor’s degree in May, she plans to begin graduate study for a Master of Arts degree in Counseling.

“I want to make a difference and be a difference in the lives of everyone I come into contact with, mainly individuals less fortunate than me. I want them to know they are a valuable part of our society and not to let anyone tell them they can’t do something.” If they “ stay focused, dream big and keep God first and foremost in their lives, they can achieve anything,” she said.

In the future, Traylor wants to open a private counseling practice, to counsel middle and high school students, to mentor within the community, and teach parents and guardians how to overcome dysfunctional relationships. She has felt very comfortable at Rollins. “Rollins is a college that embraces diversity, values each student, faculty member, and potential student… don’t let this opportunity pass you by,” Traylor said, hoping to encourage potential students. “Without financial aid and the Florida Resident Access Grant (FRAG), I wouldn’t have been able to successfully complete my BA within my goal of two years.”

Vice-president of Communique, the student chapter of the Florida Public Relations Association at Rollins College, and a fan of the Cleveland Browns, Traylor enjoys modeling, teaching, mentoring, and public speaking, as well as spending time with her family – husband, Sam Gates, and 4-year-old son, Joshua – and her church family at the Church of Christ of West Orange.

May 2007

People write for any number of different reasons, and in fact there may be as many inspirations as there are writers, but asking “why” brings out some common themes.

Putting words together on paper allows Geovanna Torres to have a “strong voice, a voice that would otherwise be ignored.” She said, “Writing down my opinions, my thoughts, my desires and aspirations also allows me to have something concrete, something I can look back on and see [my] personal growth.” Since coming to the Holt School, Torres has added the writing minor to her major in psychology. She said, “Writing assignments have forced me to look within myself as well as to think outside-the-box … [and] taught me valuable lessons that I don’t think I would have learned otherwise.”

Shaun Cricks wants to communicate the power of education and ideas to teenagers. He said, “Some of the biggest changes in our world stemmed from precise and poignant writing… and I see some battles that need [to be] fought.” His experiences in Roger Casey’s Critical Approaches to Postmodern Culture led Cricks to realize he no longer wanted to be a journalist. “I want a chance to teach and effect positive change and liberate through knowledge.”

A former music student in Boston, Emily May transferred here at the beginning of the Spring 2007 term, and is a little less certain about her goals. She said “Someone once told me the only thing you can do as an English major is to be a Civil War reenactor… but despite the odds, I plan on writing even if that means writing between battles.” On a more serious note, May also said “Thanks to the Holt School, writing has become the medium for creating and expressing, rather than a stressful paper to squeeze out of an all-nighter.”

Soon to finish her degree and head for a graduate school on the Pacific coast, Erica McEachern said “I write because I have to, because I love exploring the connection between words and emotions. And I write to be a better writer.” Of her experience at Holt she said, “When I began the writing program, I thought I had a passable talent, but I realized quickly that my inspired words were overshadowed by poor grammar and scattered point of view… I am hoping that my venture into a graduate program will solidify [my self confidence about my writing] for me.” She added “My workshop groups and professors inspired me and kept me focused on technique and tangible details. They have instilled a love (fear) of grammar.”

Charlotte Jarrett writes because “It’s an insatiable urge to pen the ineffable, to give voice to the things that leave me rearranging my breath. Writing is how I experience life most fully. And I’m happiest when I’m translating the world – the things I feel and see and taste and crave – onto the page.” Jarrett said she is considering a career in journalism, but “Ideally, someone (actually a lot of someones) would decide they like my poetry well enough to pay to read it, and I could live on the beach and write all day and love as infinitely as the sea around me…”

“I had forgotten that writing could be fun,” said Carolyn Freligh. “I… had failed to maintain the habit of writing every day. Lezlie Laws’ Writers’ Studio class re-established that practice. My husband, cat, and regular visitors have grown accustomed to finding me at the computer or on the patio with pad and pencil in hand before dawn every day. By sunrise, I have written my dreams, worked on a piece in progress, or noted ideas for future exploration, and am ready to face the world with a smile.” It is no wonder then that this writer is nearly ready to send out a collection of short stories and a children’s storybook for publication. Freligh says of her time here, “Attending Rollins has been the most empowering experience of my life.”

“The purpose of the writing minor is to allow students to specialize in writing and to upgrade their writing skills while involved in work that is art rather than work that is strictly scholastic,” said Philip F. Deaver, associate professor at Rollins College and award-winning author.

Various motivations drive people to persevere at the often thankless task of writing: both the process of writing and the end results can be empowering; being published offers a chance at immortality, of a sort; and poems and stories can delight, captivate, entertain, and instruct. All who succeed at writing seem to agree that, in spite of its challenges, both the process and the act are rewarding.

Students pursue the writing minor in addition to selecting their major. Some are chasing a dream, while others are increasing their marketability in the business world. More than half of these undergraduates major in English, but many come from other fields, like Psychology, Humanities, and Organizational Communications. Students wishing to complete their degree with a writing minor must complete three core and three elective courses as well as a writing portfolio representing their best work produced at the institution.

Leave winter’s blasts behind and dive into the waters of southern springs; watch manatees perform underwater ballet a short ways from your paddle; then enjoy nature’s symphony from the screen porch of your cabin while the aroma of low-country boil awakens your appetite. Explore different waters daily, creating enough memories to spark conversation until your next trip into the Florida wilds.

**just a blurb for one of Greg Pflug’s Florida trips that should appear soon in Sierra Club magazine**
****see also www.adventuresinflorida.com****

February 2007

Jeseñia Brown’s positive attitude will serve her well as she moves forward into the future.

“Any hardship that comes your way, the Rollins community will support you,” she said.  “I’ve found my professors here are completely understanding and supportive.” In fact, she credits the encouragement and support from the faculty with allowing her to be the first of over 50 people in her extended family–including brothers, sisters, and cousins–to graduate from college.  She hopes to receive her Bachelor of Arts in anthropology in May.

Like many Holt students, Brown chose the Holt School for the flexibility of evening classes which allows her to combine college with a full-time job.  And like many new college students, she explored several disciplines before deciding on a major.

“After taking some anthropology courses I found that I loved them and wanted to study that more than anything,” she said.  The knowledge she gained from studying the physical, social, and cultural development of humans helped her discover her personal and professional goals and map out a plan to achieve them.

“I plan on finishing my graduate studies and pursuing a career in the nonprofit sector, focusing on child welfare reform,” she said.  She also can better appreciate the differences and similarities between people.

“Almost all facets of everyday human life can be related to a study or field in anthropology,” she said. An ability to recognize and accept an individual’s uniqueness is critically important to help make our world a better place, she said, and the best place to start making needed changes in the world is with children and the social systems affecting them.

She also has learned a few things about leadership at Rollins as it relates to the College mission. “A responsible leader is one who takes a holistic approach to leading.”   Such leaders “realize that regardless of the size of the task or the role they hold it’s important to look at it from every angle and address all parties equally.”

To anyone contemplating returning to college, Brown had some significant advice. The most important thing after actually getting started is to “take it easy,” she said.  “It’s not when you finish, rather [it’s] that you finish,” because hurrying through the learning process reduces the benefits and lessens the experience.  “Do this for yourself and your future.”

March 2007

More than 800 students came together at the 11th Annual Recruitment and Retention Conference of the Florida Fund for Minority Teachers (FFMT) that took place March 17-18 at the Rosen Plaza Hotel.

Recipients of the FFMT scholarship must attend this event each year, where they practice interviewing and networking skills and attend many informative workshops aimed at producing effective teachers.  Examples of this year’s topics included “Reading, Rappin’, and Having Fun,” “Children Who Hurt Can’t Learn,” and “Keep it Fine with the Arts.”

Holt student and FFMT scholar William Tillman attended this year’s gathering of future educators. “There were lots of workshops; I went to one about teaching students of different cultures that explained that you have to get to know students’ backgrounds and let them know yours to be a good teacher,” said Tillman.  “Vincent Taylor [the keynote speaker] talked about using rap music and rhythm to help improve reading comprehension, and using different songs to help students remember.  Since I’m a music major, I’m thinking about looking into that more; I may want to teach reading now.”

The scholarship is designed to draw members of minority groups into the teaching profession, and provides $2000 per semester during the students’ junior and senior undergraduate years.  The award must be paid back if the student does not teach in the Florida school system for two years after graduation.

Other sources of financial assistance for Holt students include the Florida Resident Access Grant (FRAG), the Holt Tuition Scholarship, EXCEL Transfer Scholarships, and the Florida Public Relations Association scholarship.  More information is available through Terrie Cole at the Holt School office: email tcole@rollins.edu or call (407) 646-2232.