Ted Greenberg
tedgreenberg07(at)gmail(dot)com(replace words with symbols)
Orlando, Florida
OBJECTIVE: Writer or editor
PROFILE:
Dedicated professional with diverse writing, editing and general business skills. Comfortable working with management, staff, and clients. Life-learner interested in developing and applying new skills. Intermediate level Spanish-language proficiency. Technical skills include Apple OS/X and Windows, Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Photoshop, and others. Comptia A+ hardware certified.
WRITING – EDITING
• Interviewed subjects and wrote articles and student/alumni profiles for Rollins Hamilton Holt college newsletter and website.
• Edited and published bi-weekly newsletter, “The RAFT,” for agency intranet and limited hard-copy distribution.
• Developed cohesive group of six reporters to provide effective communication between agency teams. Generated ideas and created enthusiasm for various topics to spark writers’ imaginations.
• Wrote informative and entertaining articles to keep staff abreast of other teams’ events and to help relieve the stress of a demanding job (e.g. during hurricane overtime shifts).
• Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.
TEACHING – TRAINING – CUSTOMER SERVICE
• Developed lesson plans and taught college students general education subjects, primarily English Composition I & II.
• Taught and tutored college students in academic and creative writing skills.
• Developed training programs on improving customer service for call center agents.
• Delivered customer service and “how-to” presentations to groups of up to 30 participants.
• Created supporting course material and handouts to increase learning effectiveness.
• Managed class rosters and attendance schedules.
• Trained clients and peers in the administration and programming of telecommunications, Automatic Call Distribution, and computer systems.
• Served as volunteer classroom teacher and youth group assistant for over ten years. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
• Volunteered as assistant with Cub- and Boy Scouts setting for over ten years. Participated in numerous camping trips and fund-raising and service projects.
WORK HISTORY
International Academy of Design Technology, Orlando, Florida
Adjunct Instructor January 2008 – present
Kelly Educational Staffing, Orlando, Florida
Substitute Teacher October 2007 – present
Rollins College, Winter Park, Florida January 2007 – May 2007
Writing Consultant (part-time)
Hamilton Holt School Assistant (Spring Semester 2007)
Florida Agency for Workforce Innovation, Orlando, Florida 2001 – 2006
Telecommunications Systems Consultant
Inter-Tel Technologies, Inc., Longwood, Florida 1989 – 2001
Sr. Telecommunications Technician
Don Asher & Associates; Coldwell-Banker, Orlando, Florida 1988 – 1989
Realtor-Associate
RELATED VOLUNTEER WORK
Orlando Community Church, Orlando, Florida 1993 – 2006
Youth Group Assistant (2000 – 2006)
Sunday School Teacher (1993 – 1999)
Cub Scouts, BSA Troops 48 & 24, Orlando, Florida 1995 – 2005
Scout Parent
EDUCATION
Rollins College, Winter Park, Florida
Bachelor of Arts: English major, Writing minor May 2007
Belhaven College, Maitland, Florida
Associate of Arts December 2004
